Request an RMA for Repairs
Please read our Return Authorization Terms & Conditions before you send in your request.
We're serious! We even made the text extra fancy so you can stay focused till you get thru it. There will be a quiz.
- No product will be accepted for return, repair or replacement without the buyer first obtaining a Return Authorization (RA) number.
- LightParts™, Inc. cannot be held liable for any returns or repairs sent without obtaining a Return Authorization (RA) number.
- RA# must be clearly labeled on outside packaging to ensure acceptance of shipment and correct disposition at LightParts™, Inc. Packages not labeled with RA# will be refused and returned to the sender.
- Standard terms shall be prepayment via credit card transaction. No other forms of payment shall be accepted without prior approval from LightParts™, Inc.
- Customers are responsible for paying all return shipping and packing fees.
- LightParts Inc labor rate for Finished Goods is $110 per hour + parts with a 1-hour minimum, LightParts Flat-Rate PCB Repairs are $250 each.
- Approval will be required for Finished Goods repairs exceeding $400.
- LightParts™, Inc. will not repair PCBs with trace damage.
There will be a per item Evaluation fee of $65.00 for boards or $110.00 for consoles and fixtures if:
* There is no problem found.
* It is deemed unrepairable or not economical to repair.
* The repair is declined for any reason.
- Repaired fixtures/boards that are with LightParts™, Inc. longer than 30 days due to non-payment will become property of LightParts™, Inc.
Ready to begin? did you read the Return Authorization Terms & Conditions?
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