Web
Analytics
Lightparts Inc. Entertainment Light Parts & Repairs

RMA Form Page

Request an RMA for Repairs

Please read our Return Authorization Terms & Conditions before you send in your request.

We're serious! We even made the text extra fancy so you can stay focused till you get thru it. There will be a quiz.


  1. No product will be accepted for return, repair or replacement without the buyer first obtaining a Return Authorization (RA) number.
  2. LightParts™, Inc. cannot be held liable for any returns or repairs sent without obtaining a Return Authorization (RA) number.
  3. RA# must be clearly labeled on outside packaging to ensure acceptance of shipment and correct disposition at LightParts™, Inc. Packages not labeled with RA# will be refused and returned to the sender.
  4. Standard terms shall be prepayment via credit card transaction. No other forms of payment shall be accepted without prior approval from LightParts™, Inc.
  5. Customers are responsible for paying all return shipping and packing fees.
  6. LightParts Inc labor rate for Finished Goods is $95 per hour + parts with a 1-hour minimum, LightParts Flat-Rate PCB Repairs are $235 each.
  7. Approval will be required for Finished Goods repairs exceeding $400.
  8. LightParts™, Inc. will not repair PCBs with trace damage.
  9. There will be a per item Evaluation fee of $50.00 for boards or $95.00 for consoles and fixtures if:

    * There is no problem found.
    * It is deemed unrepairable or not economical to repair.
    * The repair is declined for any reason.

  10. Repaired fixtures/boards that are with LightParts™, Inc. longer than 30 days due to non-payment will become property of LightParts™, Inc.

Ready to begin? did you read the Return Authorization Terms & Conditions?

* = Required Field

Contact Information

First Name: *
Last Name: *
Company or Organization:
Street Address: *
City: *
State: *
Postal Code: *
Country: *
Email Address: *
Confirm Email Address: *
Phone: *
Fax:
Secondary Contact:
Secondary Telephone:

Shipping Information

Company:
First Name: *
Last Name: *
Street Address: *
City: *
State: *
Postal Code: *
Country: *

Delivery *

Repair Information

RMA REQUEST 1 - TYPE (Choose)

Circuit Board:
Fixture or Console:
Logic/Main Console/Controller
Lamp Power Supply Lighting Fixture
Motor Power Supply
Other Smoke/Fog Machine
if "Other", describe below
Manufacturer *
Model: *
Serial Number(s):
Please explain problem or repair needs: *
Additional RMA Request

RMA REQUEST 2 - TYPE (Choose)

Circuit Board:
Fixture or Console:

Logic/Main Console/Controller
Lamp Power Supply Lighting Fixture

Motor Power Supply

Other (Describe Below) Smoke/Fog Machine
if "Other", describe below
Manufacturer *
Model:
Serial Number(s):
Additional RMA Request

RMA REQUEST 3 - TYPE (Choose)

Circuit Board: Fixture or Console:

Logic/Main Console/Controller
Lamp Power Supply Lighting Fixture

Motor Power Supply

Other (Describe Below) Smoke/Fog Machine
if "Other", describe below
Manufacturer
Model:
Serial Number(s):
Additional RMA Request

RMA REQUEST 4 - TYPE (Choose)

Circuit Board:
Fixture or Console:

Logic/Main Console/Controller
Lamp Power Supply Lighting Fixture

Motor Power Supply

Other (Describe Below) Smoke/Fog Machine
if "Other", describe below
Manufacturer
Model:
Serial Number(s):

I have read and agree to the LightParts™, Inc. Terms and Conditions and the Return Authorization Terms and Conditions.

I hereby authorize LightParts™, Inc. to charge my credit card for all fees associated with this repair request.