LightParts Repair Guidlines
In addition to fixture or console repair and refurbishment, LightParts performs component level PCB repair. By offering fast turnaround and fair prices, this valuable repair service has become very popular with customers worldwide. Before you give up on that logic board or power supply, give us a call or email!
Our Flat-Rate charge for automated light PCBs (motor drive, CPU, electronic ballast, etc.) is $250 per PCB + return shipping. This $250 charge includes all parts and labor used in your repair. If no problems are found with your PCB or the board is damaged beyond reliable repair, your credit card will be charged a $65.00 Evaluation Fee per PCB. If you opt to purchase a replacement PCB from LightParts, the $65 evaluation fee is waived from your repair invoice.
We also offer Expedited service on PCBs. The charge for this service is $65 per PCB in addition to the $250 repair charge.
FIXTURE, CONSOLE, FOGGER, STROBES, ETC. REPAIRS:
(any items that would NOT be classified as a PCB, electronic ballast or power supply)
LightParts' base shop rate for repair of lighting consoles, automated lights, foggers, strobes (everything BUT PCBs) is $110 per hour + parts with a 1-hour minimum, packing and return freight. We will contact the customer for approval if the repair cost per unit will exceed more than $400. Otherwise, LightParts shall proceed with the repair and charge the customer’s credit card for the cost of repairs, packing (if necessary) and return shipping.
If no problems are found with your unit, the unit is beyond reliable repair, or you choose not to proceed with repairs to your unit after receiving an estimate (only sent if the cost of the repair for the unit will exceed $400), your credit card will be charged a $110 evaluation fee, plus packing (if necessary) and return shipping costs. Return shipping costs will include freight insurance for replacement value of all goods being returned.
The $110 evaluation fee is due when the RMA# is issued and will be applied to the balance due on your invoice when your repair is complete.
LightParts warrants all repairs for 90 days on the part(s) that we repaired. For example, if we repaired the lamp power supply in your Studio Color and the logic board fails 60 days later, that is not a warranty claim
Here's the procedure for sending your item for repair to LightParts:
- Click Here to Request Authorization (RMA) number prior to shipment.
WE WILL NOT ACCEPT REPAIRS THAT DO NOT HAVE AN RMA NUMBER ATTACHED TO THE OUTSIDE OF THE PACKAGING. WE WILL REFUSE THE SHIPMENT.
We get a lot of gear in for repair and it’s impossible for us to track your unit through the repair process without an RA number.
- Ship the unit(s) for repair freight prepaid, along with a note attached to each unit describing the problem(s) with that unit, to the following address:
ATTN: RA #####
2507 West Howard Lane
Austin, Texas USA 78728-7102
- Please use factory packing or a road case when shipping items for repair to LightParts. Additional packing fees will be charged if LightParts deems your packing insufficient for return shipping.
- Once your repairs are complete we will contact you with your final invoice amount, including any packing and shipping charges, and confirm your payment method.
If you would like to discuss your specific service needs, please don't hesitate to contact us today - operators are standing by!
Concerning Purchasing Parts:
Expected Shipping Date: If your order is not in stock, we'll provide you with an expected shipping date whenever possible. This is the best information we have of when you can expect your order to leave the warehouse. Allow additional time for delivery to your location. Please note: These dates are sometimes only estimates provided to us by our suppliers and may occasionally change.