Please read our Return Authorization Terms & Conditions before you send in your request.

  1. No product will be accepted for return, repair or replacement without the buyer first obtaining a Return Authorization (RA) number.
  2. LightParts™, Inc. cannot be held liable for any returns or repairs sent without obtaining a Return Authorization (RA) number.
  3. RA# must be clearly labeled on outside packaging to ensure acceptance of shipment and correct disposition at LightParts™, Inc.
  4. Standard terms shall be prepayment via credit card transaction. No other forms of payment shall be accepted without prior approval from LightParts™, Inc.
  5. Customers are responsible for paying all return shipping and packing fees.
  6. LightParts™, Inc. labor rate is $95 per hour plus parts with a one hour minimum charge.
  7. Approval will be required for any repair higher than $250.00 for printed circuit boards (PCB) and $450.00 for fixtures & controllers.
  8. LightParts™, Inc. will not repair PCBs with trace damage.
  9. There will be a per item Evaluation fee of $50.00 for boards or $95.00 for consoles and fixtures if:
    • There is no problem found
    • It is deemed unrepairable or not economical to repair
    • The repair is declined for any reason
  10. Repaired fixtures/boards that are with LightParts™, Inc. longer than 30 days due to non-payment will become property of LightParts™, Inc.

* = Required Field

Contact Information

First Name: *
Last Name: *
Company or Organization:
Street Address: *
City: *
   
State: (* if in U.S.)
Postal (zip) Code: *
Country: *
Email Address: *
Confirm Email Address: *
Phone: *
  
Fax:
  
Secondary Contact:
  
Secondary Telephone:
  

 

Shipping Information

 
Company:
First Name: *
Last Name: *
Street Address: *
  
City: *
 
State: *
Postal (zip) Code: *
Country: *

   
Delivery *

Repair Information

RMA REQUEST 1 - TYPE (Choose)

 
Circuit Board:
Fixture or Console:


Logic/Main

Console/Controller

Lamp Power Supply

Lighting Fixture


Motor Power Supply


Other (Describe Below)

Smoke/Fog Machine

Manufacturer *
Model: *
   
Serial Number:
(if there is more than 1 of the same
fixture, list them below)
Additional RMA Request

RMA REQUEST 2 - TYPE (Choose)

 
Circuit Board:
Fixture or Console:


Logic/Main

Console/Controller

Lamp Power Supply

Lighting Fixture


Motor Power Supply


Other (Describe Below)

Smoke/Fog Machine

Manufacturer
Model:
   
Serial Number:
(if there is more than 1 of the same
fixture, list them below)
Additional RMA Request

RMA REQUEST 3 - TYPE (Choose)

 
Circuit Board:
Fixture or Console:


Logic/Main

Console/Controller

Lamp Power Supply

Lighting Fixture


Motor Power Supply


Other (Describe Below)

Smoke/Fog Machine

Manufacturer
Model:
   
Serial Number:
(if there is more than 1 of the same
fixture, list them below)
Additional RMA Request

RMA REQUEST 4 - TYPE (Choose)

 
Circuit Board:
Fixture or Console:


Logic/Main

Console/Controller

Lamp Power Supply

Lighting Fixture


Motor Power Supply


Other (Describe Below)

Smoke/Fog Machine

Manufacturer
Model:
   
Serial Number:
(if there is more than 1 of the same
fixture, list them below)

I have read and agree to the LightParts™, Inc. Terms and Conditions and the Return Authorization Terms and Conditions.

I hereby authorize LightParts™, Inc. to charge my credit card for all fees associated with this repair request.