Please read our Return Authorization Terms & Conditions before you send in your request.
- No product will be accepted for return, repair or replacement without the buyer first obtaining a Return Authorization (RA) number.
- LightParts™, Inc. cannot be held liable for any returns or repairs sent without obtaining a Return Authorization (RA) number.
- RA# must be clearly labeled on outside packaging to ensure acceptance of shipment and correct disposition at LightParts™, Inc.
- Standard terms shall be prepayment via credit card transaction. No other forms of payment shall be accepted without prior approval from LightParts™, Inc.
- Customers are responsible for paying all return shipping and packing fees.
- LightParts™, Inc. labor rate is $95 per hour plus parts with a one hour minimum charge.
- Approval will be required for any repair higher than $250.00 for printed circuit boards (PCB) and $450.00 for fixtures & controllers.
- LightParts™, Inc. will not repair PCBs with trace damage.
There will be a per item Evaluation fee of $50.00 for boards or $95.00 for consoles and fixtures if:
- There is no problem found
- It is deemed unrepairable or not economical to repair
- The repair is declined for any reason
- Repaired fixtures/boards that are with LightParts™, Inc. longer than 30 days due to non-payment will become property of LightParts™, Inc.
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