In addition to entire
fixture or console repair and refurbishment,
LightParts performs manufacturer level
PC board repair. By offering fast turnaround and
fair prices, this valuable repair service has become
very popular with many lighting rental companies
coast to coast.
We also offer same day service
on PC boards. The charge for this service
is $50 per board in addition to the repair.
Before you give up on that logic board
or power supply, give us a call or email!
LightParts' base shop rate for repair is $95 per hour
+ parts and return freight.
We charge 1/2 hour for evaluation of a fixture.
If the unit is deemed not repairable, or if the
customer declines repair, this is all you will
pay (plus return freight).
On circuit board repairs, if the
customer chooses to buy a new replacement board
from
LightParts, the evaluation
fee is waived.
LightParts warrants
all repairs for 90 days on the part(s) that we repaired.
For example, if we repaired the lamp power supply
in your Studio Color and the logic board failed
60 days later, that is not a warranty claim.
1. Request
a Return
Authorization (RMA)
number prior to shipment. WE
WILL NOT ACCEPT REPAIRS THAT DO NOT HAVE AN
RA NUMBER ATTACHED, AND THE SHIPMENT WILL BE
REFUSED. We get a lot of gear in
for repair, and it's impossible for us to track
your unit through the repair process without
an RA number.
2. Ship the unit(s) for repair freight prepaid, along with a
note attached to each unit describing the problem(s)
with that unit, to the following address:
LightParts, Inc.
Attn: RA ####
2507 West Howard Lane
Austin, Texas USA 78728-7102
PLEASE use factory packing or a road case
if at all possible when shipping items for repair
to LightParts. In the event of
freight damage, having the unit in proper packing
is vital to actually getting paid on a freight
damage claim. If you don't have factory packing
and are determined to "do it yourself",
feel free to contact us and we'll be happy to advise
how to properly package your item.
Upon occasion, we will receive
a product so poorly packed that LightParts
reserves the right to re-package your product properly
for the return shipment, and charge the customer
for the service. Otherwise we can be held liable
for inproper packing on the return shipment. The
best way to avoid this hassle and additional cost
is to ship the unit in a factory carton or a road
case.
3. If it is determined during
the evaluation process that the cost of repair
will exceed half of the replacement value, we
will contact you for approval before proceeding.
4. Once
the repairs are complete,
the gear is reboxed and we have a repair total
including freight, we'll then contact you for
credit card information for payment. Once the
credit card transaction is complete, we'll send
your unit back via UPS in most cases.
If you would like to discuss your specific
service needs, please don't hesitate to contact
us today - operators are standing by!
.
